technologysupport

Staff & Scholars


If you encounter any difficulties or require assistance with your school-issued device, please utilize the button provided below to submit a ticket to our IT help desk. Upon receipt, we will promptly reach out to you to address and resolve your issue.

Submit a Ticket

Instructional Videos:

The Academy Charter School is dedicated to ensuring that all staff, parents, and scholars receive comprehensive information and guidance regarding our devices and platforms. Please refer to the videos below for more information.
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iPad care
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Polycom Video
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Laptop
iPad care
Polycom Video
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FREQUENTLY ASKED QUESTIONS

Do all scholars need an Academy issued device for distance learning or can we use our own?
Scholars are expected to use an Academy issued device for learning as they will have the individual set up with the proper access to systems and applications needed.

Can scholars bring their own devices to use at school?
No scholars are not permitted to bring personal device to the school as they are not connected to the schools’ network and will not be supported by our IT department.

Are parents responsible for devices damaged/lost/stolen during the academic year?
Parents will sign an electronic agreement form provided by The Academy Charter School (TACS) which outlines the responsibility for the devices. If you have more than one child enrolled, you will need to fill out an agreement for each.

What happens if a device is not working or damaged?
Scholars and parents can request technical support for their Academy issued device by submitting a ticket to the tech support help desk.

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